Refund Policy
Our policies on cancellations, refunds, and returns
Cancellation Window
You may cancel your order within 5 minutes of placing it for a full refund. After this period, cancellations are subject to approval depending on the order status. If your order has already been prepared or dispatched, cancellation may not be possible.
Refund Eligibility
Refunds may be issued in the following cases: the order was not delivered, items were missing or incorrect, items were damaged or defective upon delivery, or the order was cancelled within the cancellation window. Refund requests must be submitted within 24 hours of delivery or the scheduled delivery time.
How to Request a Refund
To request a refund, contact our support team through the Help & Support section in the app or by emailing cordertech@gmail.com. Please include your order number, a description of the issue, and any relevant photos. Our team will review your request and respond within 1-2 business days.
Refund Processing
Approved refunds are processed to the original payment method used for the order. Credit and debit card refunds typically take 5-10 business days to appear on your statement, depending on your financial institution. If you paid using your Corder wallet balance, the refund will be credited back to your wallet immediately.
Partial Refunds
In cases where only some items in your order are affected (missing, damaged, or incorrect), a partial refund will be issued for the value of those specific items. Delivery fees may also be refunded if the delivery itself was the cause of the issue.
Non-Refundable Items
Certain items and charges are non-refundable, including: orders cancelled after the cancellation window where preparation has begun, perishable items that have been delivered in satisfactory condition, and promotional credits or discount amounts applied to the order.
Wallet Funds and Credits
Wallet funds and promotional credits are non-refundable and non-withdrawable. They hold no cash value and cannot be exchanged for money. Wallet top-ups are considered final transactions. In the event of account termination, remaining wallet balance will not be refunded. By topping up your wallet, you agree to these terms.
Group Orders
For group orders (CORDs), if the group order does not meet the minimum participant requirement or expires before completion, all participants who have already paid will receive a full refund. Individual refund requests within a completed group order follow the standard refund policy.
Disputes
If you are not satisfied with the outcome of a refund request, you may escalate the matter by contacting us at cordertech@gmail.com with additional details. We will conduct a thorough review and provide a final determination within 5 business days.
Contact Us
For questions about our refund policy or to submit a refund request, please contact us through the Help & Support section in the app or email us at cordertech@gmail.com. We aim to resolve all refund inquiries promptly and fairly.