Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully to understand our practices regarding your personal information.
We collect information that you provide directly to us, including your name, email address, phone number, delivery addresses, and payment information. When you create an account, we collect your name, email address, and profile image. When you place orders, we collect order details, delivery preferences, and payment information. We also collect information about your device and usage patterns to improve our services.
We use your information to process and fulfill your orders, communicate with you about your orders, manage your account, process payments through Stripe, provide customer support, send you important updates about our services, and improve our platform. We may also use aggregated, anonymized data for analytics and business insights.
We use Stripe to process payments securely. We do not store your full credit card details on our servers. Stripe stores your payment information according to their security standards and PCI compliance requirements. We only store the last four digits of your card, card brand, and expiry date for your convenience when managing saved payment methods. Wallet balance and transaction history are stored securely in our database and are associated with your account. Please note that wallet funds are non-redeemable virtual currency with no cash value, as detailed in our Terms of Service.
Your data is stored securely in Supabase databases with encryption at rest. We implement industry-standard security measures including encrypted data transmission (HTTPS), secure authentication, and access controls. While we strive to protect your personal information, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We use third-party services to operate our platform: Supabase for database and authentication services, Stripe for payment processing, Google OAuth for authentication, and email services for communications. These services have their own privacy policies and may collect information as described in their respective privacy policies.
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze how you use our platform. We may use analytics services such as Google Analytics to understand user behavior and improve our services. You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.
You have the right to access, update, or delete your personal information at any time through your account settings. You can request a copy of your data by contacting us. You may also opt out of marketing communications by updating your preferences. If you wish to delete your account, please contact us and we will process your request within 30 days.
We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for longer periods as required by law or for legitimate business purposes such as resolving disputes, enforcing our agreements, and complying with legal obligations. Order information is retained for accounting and legal purposes.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will take steps to delete such information.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the 'Last Updated' date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions about this Privacy Policy or our data practices, please contact us through our support channels. You can reach us via the Contact Us page or by emailing our support team. We will respond to your inquiries within a reasonable timeframe.